Support
Contact Synpas
Synpas is built for travelers who need fast connectivity without friction. If something goes wrong, the fastest way to get help is to send your order details and the country you are in so support can trace the issue quickly.
Customer support
For order issues, activation help, or connectivity questions, email support@synpas.com. Include the order number, the email used at checkout, and the country where you are trying to connect.
Email supportGeneral enquiries
For partnerships, press, or business questions, contact hello@synpas.com.
Email hello@synpas.comWhat to include in a support email
- Your order number, if you have it.
- The email address used during checkout.
- The device model and whether it is eSIM compatible.
- The country or city where you are trying to use the eSIM.
- A screenshot of the error when relevant.